R.M. Williams Misled Me With a Promotion and Refused to Fix the Issue

My encounter with R.M. Williams has sadly been somewhat letdown. Based on a deal for a free hat, I bought something that turned out to be inadequately stated and challenging to redeem. When I contacted customer support, they refused to provide any reasonable alternative or fix the problem, instead blaming me for not choosing the promotion at checkout—something that wasn't quite clear-cut. Being a new client, I expected far better from a brand this kind of reputation. I feel underappreciated and frustrated because of the lack of responsibility and denial of a reasonable answer. Based on my experience, I cannot endorse R.M. Williams; so, I advise others to exercise great caution with their marketing and service.