I purchased a 2021 model Captur from Renault Erzurum Doğumak dealership in 2021, and within the first year, the car started experiencing intermittent issues. Every time I took it to the service center, they claimed there were no problems and returned it to me. In 2023, as the problems continued to occur frequently, I took the car back to the service center in March 2023. Despite replacing several parts, the issue persisted, and to make matters worse, there was damage the size of a walnut to the rear left fender when the fuel tank was removed. They suggested that the altitude might be the cause of the car's issues and sent it to Rize, but no solution was found. My request for a vehicle replacement was not granted, and I was offered only 1,030,000 TL for a car with a comprehensive insurance value of 1,202,019 TL. It's absurd that a reputed global brand like Renault would offer a price as if I were selling my car to a dealership, especially considering the level of profit they make from the vehicle. I've opened this record because I have little faith that my problem will be resolved.
I'm Furkan Mert Iki***. In 2022, we bought an Express commercial vehicle from Renault Istanbul Demirkollar dealer. Soon after, we noticed the vehicle struggled with hill starts. Later, multiple malfunction warnings popped up, prompting us to check the hill start system, airbags, start-stop function,...
I purchased a Renault Captur Icon 1.3 Mild Hybrid EDC 140Bg from the Bandırma Renault Dealer on 09/08/2023. To my dismay, when attempting to use the rear middle seat's safety belt for the first time, I discovered a flaw in the safety belt of the brand-new car. I promptly reported the issue to the de...
I purchased a Renault Captur Joy 1.3 vehicle from Eskisehir Sarar Renault in 2021. Since the day of purchase, I have only taken it to the service center and not to any other place. Every time my car left the Eskisehir service, I encountered a problem. The air conditioning blew hot air on one occasio...
I bought a Renault brand Captur model new vehicle on 21.03 2025. The next day I noticed that the air conditioner of the vehicle was broken. Since it w...
At the Renault service center, my car’s windshield was broken. On September 19, 2024, I took my car to the Renault dealership in "Gaziantep İmam Kayalı" for its annual maintenance. I handed over my car at 13:15 at the registration desk. The authorized personnel took the car and left it in the repair...
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