On July 24, 2025, I purchased a 2025 Renault Megane 4 Icon Package 1.33 TCe vehicle with a special ÖTV (Special Consumption Tax) discount from the Kayseri Gülpar2 Renault dealership, based on my mother’s 97% disability report. I received the vehicle around 4:30 p.m. on the same day. Since I live in ...
After my complaint on May 28, 2025, I received a phone call from a representative at BNP Paribas Cardif, Mr. Er***, who dismissed my legal requests, stating that the warranty period had expired. My request for a written statement was turned down, and I was just informed that the call was being recor...
On October 7, 2024, I was involved in an accident with my newly purchased Renault Talisman 2023 model vehicle. My vehicle is still not being built; it is still waiting. My wife was nine months pregnant when the accident occurred. After an accident, I took my car to the Renault service center, which ...
I purchased a brand new car from Ernaz Auto in İzmit, Kocaeli. The vehicle has defects, and despite numerous visits and attempts to contact the brand, no one has resolved the issue. I even faced rude and abusive language. The tires are defective, posing a risk of blowing out on the road. I suggested...
In December 2023, I purchased a new Renault Clio. In May, I hit a dog and took my car to the Konya Çelik authorized service center for repairs. For 10 days, nothing was done. After my persistent follow-ups, they finally informed me that the parts order was placed. Another week passed, and I was told...
I own a 2013 Renault Clio 1.2 Turbo Icon, and the inner fuel filler flap has fallen inside the fuel filling pipe. After researching, I discovered that this is a common problem for many owners. When I contacted the authorized Renault service center, they informed me that the fuel filling pipe cannot ...
Since November, I've been dealing with the consequences of a mishap with my Renault Austral. Despite receiving a report that highlighted the need for a rear bumper replacement and some minor parts, I have been patiently waiting for the arrival of these parts since February 9th. The excessive excitem...
I took our Renault vehicle to the authorized service center, Çetaş Otomotiv, on the morning of October 12, 2023, due to the injection lamp warning. I was promised the car would be ready the same day by 5:00 PM, with an estimated cost of ₺4,500. A week later, they informed us that the engine was comp...
On January 4, 2024, I purchased a Renault Austral vehicle from the Renault Hedef Zeytinburnu dealership. Despite being assured that the car would be delivered by January 24, 2024, I have yet to receive it as of February 21, 2024. There was no mention of any chronic issues with the car at the time of...
Dear Sir/Madam, On January 6, 2024, my brand-new Renault Austral, purchased on November 2, 2023, experienced a critical breakdown at a mere 2800 km. Shockingly, the brake failed to engage, and warning indicators for brake, engine, ABS, and more flashed. Fortunately, due to my cautious speed, I was a...
I'm facing a major roadblock with my 2017 Renault due to the unavailability of headlights. A minor accident left my headlight shattered, and to my surprise, no authorized Renault service center in Turkey has a single piece in stock. They say it has to come all the way from France, leaving me with a ...
My 2014 Clio had an EDC problem when it was brought to Antalya on July 18. On July 25, I paid 160,000 TL. The part has been three months and still hasn't come. They said it could take one to two years when I called customer service yesterday. They can't say for sure. When I asked France via email fo...
I entrusted my vehicle to Renault Ernaz Sakarya authorized service center care on July 13th, and today marks the 50th day that I have not received my vehicle back. The situation is critical because they appear unable to effectively resolve the issues. Their inability stems from delayed part arrivals...
"The Service manager has listened to me and handled the Case asap. Next day he provided me a replacement car."
On July 7, 2023, I handed over my 2023 Renault Megane to a tow truck from Kagithane ABC authorized service. They initially kept me waiting, claiming t...
I purchased a Renault Captur Joy 1.3 vehicle from Eskisehir Sarar Renault in 2021. Since the day of purchase, I have only taken it to the service center and not to any other place. Every time my car left the Eskisehir service, I encountered a problem. The air conditioning blew hot air on one occasio...
I'm unhappy with the Renault brand and the Renault Akbak Automotive authorized service. I had to take my damaged car to the service center. First and foremost, they refused to accept my vehicle because there was no space in the nearest Renault authorized service. After that, I had to pay an addition...
1998 Clio 1.4 petrol automatic transmission is just unfixable!! even though I got it fixed twice, it's still not OK and worse, I can't seem to find any spare parts for my ride, which is making things even more difficult. I think it's time to buy a new gearbox, even though it's gonna be expensive. ...
On March 27, I took my 2021 model 20 thousand km Megane vehicle to Akkas Auto, which is a Renault Service in Balıkesir, due to the vibration and maintenance. The maintenance of the vehicle was completed and this problem, which should be done under the warranty, was not considered under the warranty ...