On July 7, 2023, I handed over my 2023 Renault Megane to a tow truck from Kagithane ABC authorized service. They initially kept me waiting, claiming they were awaiting spare parts from abroad but not providing an estimated completion time. When I informed them of the lengthy delay and requested a replacement vehicle, they stated that the spare parts had arrived and that it would be delivered within two weeks, further stalling us. During this process, we contacted Renault Turkey's call center for assistance, but they are also prolonging the problem by stating that they are investigating. My car has been awaiting repairs for 5 weeks, with no clear timeline. I could have had this car repaired in a different shop in less than two weeks. The uncertainty and delays are highly aggravating.
On March 27, I took my 2021 model 20 thousand km Megane vehicle to Akkas Auto, which is a Renault Service in Balıkesir, due to the vibration and maintenance. The maintenance of the vehicle was completed and this problem, which should be done under the warranty, was not considered under the warranty ...
I have a 2020 Renault Megane vehicle still under warranty. On 06.05.2023, I applied to the authorized service due to a problem with the front layout. As a result of the determination, it was decided to change the tie rod and tie rod end. Ordered due to lack of spare parts. Since the spare part has n...
I took our Renault vehicle to the authorized service center, Çetaş Otomotiv, on the morning of October 12, 2023, due to the injection lamp warning. I was promised the car would be ready the same day by 5:00 PM, with an estimated cost of ₺4,500. A week later, they informed us that the engine was comp...
I'm unhappy with the Renault brand and the Renault Akbak Automotive authorized service. I had to take my damaged car to the service center. First and foremost, they refused to accept my vehicle because there was no space in the nearest Renault authorized service. After that, I had to pay an addition...
On 21.06.2023, I took my vehicle to Bodrum Renault Kutay automotive on the same day to repair the damage caused by my vehicle being hit from behind and started the insurance and repair procedures. My vehicle has not been repaired since that day. When I ask for a written explanation of the problem, I...
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