4
Hüseyin is satisfied with the result
Resolved

Cracked Black Trim Between Windshield and Sunroof on My Renault Megane 4

Cracked Black Trim Between Windshield and Sunroof on My Renault Megane 4
Cracked Black Trim Between Windshield and Sunroof on My Renault Megane 4
Cracked Black Trim Between Windshield and Sunroof on My Renault Megane 4
Cracked Black Trim Between Windshield and Sunroof on My Renault Megane 4
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Hüseyin
May 14, 2024 9:43 am
200
Hüseyin's Thank You Message
“I wish Mr. Yasin success and may God increase his success, as he works with a focus on satisfaction due to his great interest and attention.”

I purchased a Renault Megane 4 in January 2017, and recently, the black trim between the windshield and sunroof has cracked. I've been driving this car since then and have encountered minor issues in the past, which were resolved. However, this is a new problem.

From my online research, it seems this issue is chronic and likely due to a manufacturing defect or faulty materials, rather than user error. I request that my grievance be addressed, and as a loyal Renault Megane enthusiast, I seek assistance in resolving this matter.

May 14, 2024 1:08 pm (3 hours after complaint)
Hüseyin
Hüseyin
May 17, 2024 9:14 pm

Hello, I received a call from the Renault General Directorate on the same day, and they kindly tried to help. Two days later, I received a call in the late afternoon from the Ankara Akbak service, informing me that this part needed to be ordered from abroad and that I would be called for a service appointment. The next day, I was called and given a fault detection appointment for 05/06/2024. This process is supposed to be paid, but since I was called by the General Directorate, there will be no charge for the fault detection. However, I don't have a problem with fault detection; my vehicle is not malfunctioning. A part on the roof of the vehicle is cracked; it's clear that the defective part is either related to production or a material issue. There are many people online who are also affected by this. They said that this part is very hard to find, but how can it be hard to find when this vehicle is still in production? It's already clear that it's a defective material. They are giving me the runaround. The service and customer service are unresponsive, and the time they give is already a long time just to inspect and report to the General Directorate. This kind of service does not suit this brand. I don't know what to do or what to say, and I don't think I deserve this treatment. Is this part not being produced? Is this only happening to me? Why are there such complaints on the internet and complaint sites? It means there is a production error. My grievance regarding this issue is still ongoing. Sincerely...

Hüseyin
Hüseyin
June 10, 2024 2:19 pm

June 8, 2024, Sat 14:08, akbak Renault damage wrote: ---------- Forwarded message --------- From: Taner Kılıç Date: June 6, 2024, Thu 16:02 Subject: re: 06ADH801 // 1483612 To: akbak Renault damage Hello Ms. Kübra, Upon examining the damage on the mentioned vehicle, no impact marks were found on the broken part. Additionally, since the existing damage was identified as a chronic issue originating from the brand, the file has been evaluated negatively. Best regards.

Hüseyin
Hüseyin
June 25, 2024 3:49 pm

I wish Mr. Yasin success and may God increase his success, as he works with a focus on satisfaction due to his great interest and attention.

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