Please change your customer service provider in Turkey. I did buy a (probably) fake Remington product from an online reseller, contacted customer service, they convinced me to send the product to them. They would change my product with an original very quickly, but never contacted me, never answered my e-mails. They could not be contacted via phone, but after 2 days of trying, I did contact someone. And he only said "The process continues" which is a polite "I don't know". It should not be that hard to be honest in the beginning or in the end. I waited for a month, which is the legal limit by the way. It is like a Kafkaesque novel. They really reduce your brand value.
Buying products from Dyson Turkey has been a complete disappointment, to say the least. Let me explain briefly. Around 6 months ago, we purchased a product that turned out to be defective. We contacted Dyson Turkey to address the issue. Initially, they attempted to resolve it by changing the filter,...
Hello, I have a complaint regarding Amazon Turkey. I enjoy using Amazon in Turkey, but I've encountered a problem. On May 24th, I placed an order, and the product was supposed to arrive on May 26th, but it didn't. I saw a message saying it would be delayed, so I waited, but it still didn't come. I k...
I want to address an ongoing issue regarding refund problems that have persisted for approximately 3 months. Amazon Turkey launched in 2018, and without hesitation, I made purchases that year, relying on the trustworthiness of the Amazon brand. However, about 3 months ago, I bought a mobile phone fr...
I got a product from Amazon Turkey that had a big tear in the middle, so I didn't want to take it and asked for an exchange. But when I told Amazon Turkey's customer service what happened, they said they could only give me a refund and couldn't help me exchange the item. But here's the catch: when I...
I purchased a defective product from the outlet. After using it for just one day, I had to leave the product at the service center. After 26 days, I was informed that the part could not be produced, and a refund would be issued. However, I want a replacement because prices have increased, and I pref...
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