Reelshortw Refund Request And Subscription Cancellation

I recently discovered repeat, unauthorized deductions on my Capitec bank card linked to something called “ReelshortW”. The first transaction was on 28/09 with reference ReelshortW – 1545436186 for R55.99, and the most recent transaction was on 04/10 for R244.99, which appears on my statement under “Digital Subscriptions”. I was not aware of any active subscription with ReelshortW and did not knowingly agree to these recurring charges. After noticing the deductions, I contacted ReelShort by email. They advised me to check my Google subscriptions, but there is no ReelshortW subscription listed there. They then told me to cancel via the app, but I use the app only as a guest and therefore have no option in the app to cancel any subscription. After I explained this, I was not given any further useful assistance or clear instructions. I request that the most recent deduction of R244.99 dated 04/10 be refunded to my account and that whatever subscription or recurring billing agreement is linked to my card be completely cancelled so that no further unauthorized deductions are made in the future. I also ask for written confirmation once the refund has been processed and the subscription fully cancelled.