I purchased a Reeder S19 smartphone, but unfortunately, the camera isn't functioning because of a software problem. When I reached out to the service center via the store, they quoted a service fee of ₺750 and even recommended replacing my phone for ₺1450. I'm really struggling to understand why I'm being charged for an issue that is obviously a defect in the product. I feel like I'm being exploited, particularly since consumer law states that I shouldn't incur charges for a manufacturing defect. I’m looking for a reasonable solution that doesn’t require me to cover costs for a problem I didn’t create. This experience has made me wonder if Reeder truly supports its products.
I purchased two Reeder S19 Max 4GB RAM 128GB phones. One of them started draining its battery quickly and eventually stopped charging altogether. Since the phone could not charge, it turned off completely. When I plug it in while turned off, the screen displays a "not charging" symbol. I took my dev...
I sent my Reeder S19 Max device to warranty service twice due to a shutdown problem. The first time, I was asked to pay a fee, but after posting on Xolvie, my device was replaced free of charge. However, the new device started having the same issue on the very first day I received it, which makes me...
I recently purchased the Reeder S19 Max phone from Reeder's official store during their '1 buy, 1 free' campaign, shelling out ₺5900 for two phones at ₺2950 each. Surprisingly, the same phone is listed at ₺2800 in online sales. The real issue emerged when the phone's screen shattered just an hour af...
I am filing a complaint about Reeder for not standing behind their brand or their devices. We purchased the S19 model phone a year ago for my father. Due to the phone’s inability to receive any network signal in our hometown, we visited the store located inside Samsun Vefa AVM. There, we exchanged t...
I got a Reeder S19 Max Pro S smartphone, and in less than a year, I had to replace it four times. Two of those replacements I had to pay for, and the other two were covered for me. I really expected the new phone to hold up, but just three months in, it started acting up again. I reached out to cust...
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