I purchased a Razer Wolverine V2 Chroma gaming controller from D&R on April 30, 2024. After just seven months of use, the coating on both sides started peeling off, which is completely unacceptable for a premium gaming accessory.
On January 3, 2025, I sent the product to D&R for service, expecting a resolution within the legally mandated 20 business days. However, it has now been over a month, and I still have no solution. When I called to follow up, I received an email stating:
"There was no issue detected with the product. The company mistakenly shipped it to one of our stores. Once we receive it back, we will send it to you. You will receive a tracking number when the shipment is completed."
This response is completely irresponsible and unacceptable. I am certain the product was not properly examined. As per consumer rights, I demand a replacement for the defective item immediately. D&R should take responsibility instead of making customers wait indefinitely.
My Razer Barracuda RZ04-0379100 headset cracked at the hinge point 6-7 months after I bought it. It broke completely 3 months ago. I bought my product on November 28, 2023. It has a 2-year warranty. Because I predicted it would break even after being repaired, I didn't send it for service immediatel...
I purchased the Razer DeathAdder V3 Pro on November 20, 2024, at 13:26:24, but now I’m dealing with a frustrating issue—the left click is sticking and requires excessive force to press. This makes gaming unbearable. Since I don’t have a backup mouse, I can’t afford to send it in for 20 days of repai...
I purchased the Razer V2 Pro Mouse from Amazon on December 13, 2023, and now it has stopped working. Since it is still under warranty, I expected to have it repaired or replaced. However, I cannot find any authorized service center that will accept it! It seems Providyo handles Razer products, but ...
I recently purchased a Razer Cobra wired mouse, and I'm incredibly frustrated with the faulty scroll wheel that's become completely unreliable. It scrolls erratically—sometimes reversing direction randomly, moving up when I scroll down, and vice versa. Even worse, it frequently disconnects, making t...
I purchased my Anker Soundcore Space One headphones from Vatan Bilgisayar about a year ago (Invoice No: KOR2024000021930). Despite using the product normally, the hinge where the earcup moves broke. I was disappointed that the quality of the product's materials caused such a problem so quickly. Sinc...
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