Razer Wolverine V2 Controller Coating Peeled Off
I purchased a Razer Wolverine V2 Chroma gaming controller from D&R on April 30, 2024. After just seven months of use, the coating on both sides started peeling off, which is completely unacceptable for a premium gaming accessory.
On January 3, 2025, I sent the product to D&R for service, expecting a resolution within the legally mandated 20 business days. However, it has now been over a month, and I still have no solution. When I called to follow up, I received an email stating:
"There was no issue detected with the product. The company mistakenly shipped it to one of our stores. Once we receive it back, we will send it to you. You will receive a tracking number when the shipment is completed."
This response is completely irresponsible and unacceptable. I am certain the product was not properly examined. As per consumer rights, I demand a replacement for the defective item immediately. D&R should take responsibility instead of making customers wait indefinitely.
