I recently purchased a Razer Cobra wired mouse, and I'm incredibly frustrated with the faulty scroll wheel that's become completely unreliable. It scrolls erratically—sometimes reversing direction randomly, moving up when I scroll down, and vice versa. Even worse, it frequently disconnects, making the Windows unplugging sound repeatedly—sometimes up to ten times an hour! This issue makes it impossible to work or play comfortably.
I sent the mouse, along with its invoice and valid warranty, to the authorized Providyo service center in İzmir, clearly describing the problem. Shockingly, they refused to repair or replace my mouse simply because I didn't have the original packaging. Seriously, Razer? Rejecting warranty claims over a cardboard box is absurd! This has severely damaged my trust in your brand. I demand an immediate resolution to this unacceptable customer service experience.
I purchased the Razer V2 Pro Mouse from Amazon on December 13, 2023, and now it has stopped working. Since it is still under warranty, I expected to have it repaired or replaced. However, I cannot find any authorized service center that will accept it! It seems Providyo handles Razer products, but ...
My Razer Barracuda RZ04-0379100 headset cracked at the hinge point 6-7 months after I bought it. It broke completely 3 months ago. I bought my product on November 28, 2023. It has a 2-year warranty. Because I predicted it would break even after being repaired, I didn't send it for service immediatel...
I bought a Razer Blackshark wireless gaming headset from İtopya. I just put the product on my ear and took it off. I didn't drop it on the ground or force it, but the part that connects the headset and the headband broke. Since the warranty is still valid, the authorized service replied that the pro...
I purchased the Razer DeathAdder V3 Pro on November 20, 2024, at 13:26:24, but now I’m dealing with a frustrating issue—the left click is sticking and requires excessive force to press. This makes gaming unbearable. Since I don’t have a backup mouse, I can’t afford to send it in for 20 days of repai...
I purchased my Anker Soundcore Space One headphones from Vatan Bilgisayar about a year ago (Invoice No: KOR2024000021930). Despite using the product normally, the hinge where the earcup moves broke. I was disappointed that the quality of the product's materials caused such a problem so quickly. Sinc...
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