I recently bought a QCY T13 wireless earphone, and the right earbud started making a loud static noise almost immediately. It’s constant and completely ruins the listening experience. I tried to return the product, but was told that since it’s a “personal item,” it’s not eligible for a return or exchange. So I’m left with a faulty product that I can’t use, can’t return, and apparently can’t get support for either.
I’ve reached out and followed the recommended steps, including being told to “just write on Şikayetvar.” Well, here I am—let’s see if QCY or the seller actually listens. Who is responsible for this faulty product? Where is the customer service when you need it? The product is clearly defective, and hiding behind the "personal item" excuse is unacceptable. I expect either a replacement or proper technical support.
I bought the QCY HT08 earbuds as a gift about three months ago, but ended up using them myself. After using them for just one week, the sound suddenly cut out without warning. I sent them in for warranty service, expecting a quick fix or replacement. But now it’s been over two months and I still hav...
I bought QCY T13 earbuds from Hepsiburada, relying on their promise of quality. Within just two months, the sound level decreased noticeably, making it challenging to hear clearly. I returned the earbuds under warranty, but they came back with an absurd explanation citing "personal dirt" as the prob...
I sent in my QCY T13 headphones, which I got from Hepsiburada, for repair because one side was not working. The servicing center said there was liquid damage. I sent similar headphones to the same service center three times for separate brands, and each time I got the same "liquid damage" response. ...
I bought the QCY Ailybuds Pro+ from Hepsiburada, and for the first few months, it worked just fine. But recently, it’s been giving me serious problems—especially with pairing and phone calls. It often struggles to connect to my devices, and during calls, the other person can barely hear me. My voice...
I’ve been a loyal fan of the QCY brand for years, and I currently use multiple QCY products, including in-ear models I’ve been really satisfied with. That’s why I chose the QCY H3 Lite, expecting the same level of quality. Unfortunately, I’ve run into an issue that’s made the experience frustrating....
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