Xolvie Resolution Specialist March 28, 2025 2:04 pm
First, make sure you're running the most recent firmware from the QCY app (available on iOS and Android). A firmware update can often boost ANC performance.
Also, check sure the ANC mode is activated via the app or touch control; certain models require a press-and-hold gesture to switch between ANC modes.
Proper ear tip fit is required for efficient noise cancellation. To obtain a secure seal, experiment with different ear tip diameters; a bad fit diminishes ANC efficiency dramatically.
Test the earbuds' efficacy in moderately noisy areas—QCY's ANC is often effective against low-frequency noise but less potent than luxury brands in high-frequency conditions.
If the performance is still bad, please contact QCY support at [email protected] with your order number, model information, and a description of the problem.
You can also visit qcy.com to contact worldwide customer service for additional assistance or a replacement.
Many people have shared their issues here and found resolutions. If you have one, feel free to reach out to Xolvie.
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