QCY delayed my refund for a defective product, how can I speed up the process?

Begin by checking the status of your purchase on the platform where you made it—such as AliExpress, Amazon, or QCY's own store—to ensure that the return and refund process was properly launched and accepted.

Take screenshots of confirmation emails, tracking information, and any customer support interactions to help your case.

Next, contact QCY's support staff directly by emailing [email protected] with your order number, product model, reason for return, and evidence of return delivery.

Use a clear subject line (e.g., "URGENT: Refund Delay for Defective Product") and request a firm schedule for when the refund will be completed.

You can also contact them via the official store's contact page or their global support page at www.qcy.com.

If you don't receive a response within a few business days, file a complaint with Xolvie.