On February 26, 2025, I flew with Qatar Airways from Malaysia to Ankara. When I picked up my luggage at the Ankara airport, I saw that one of the wheels was completely broken. I immediately reported it to the appropriate staff at the airport. They filed a damage report and told me someone from the airline would follow up.
A few days later, Qatar Airways contacted me and requested my bank account and personal details to process compensation. I sent all the requested information via email promptly. Today is May 21, and I still haven’t received any payment or follow-up communication. Nearly three months have passed with zero action taken.
Why does everything move quickly when it comes to selling tickets and collecting payments, but once a problem occurs, there’s no urgency, no accountability, and no compensation? I feel ignored and mistreated as a paying customer.
Qatar Airways, you need to honor your responsibility, issue the promised refund immediately, and show that you actually care about your customers after the flight—not just when taking their money. I expect this to be resolved without further delay.
On February 26, 2025, I flew with Qatar Airways from Malaysia to Ankara. When I picked up my suitcase at the Ankara airport, I noticed that one of the wheels was broken. I immediately reported the issue to the appropriate airport staff. They filled out a damage report and told me that someone from t...
On January 19, I flew with Qatar Airways from Istanbul Airport to Bangkok Suvarnabhumi on flights QR246 and QR836. Upon arriving in Bangkok, I discovered that one of the wheels on my suitcase was broken. I immediately reported the damage to Qatar Airways staff at the airport, and they filed a damage...
On November 17, 2024, my luggage was damaged during my Qatar Airways flight from Doha to Ankara. I reported the issue to Havaş, where a damage report was filed and forwarded to Qatar Airways. Shortly afterward, the airline requested my bank details via email to process compensation. Despite providi...
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