Qatar Airways refused to replace my bag despite providing written proof, how can I escalate this issue?

If Qatar Airways denies your baggage replacement claim despite giving written documentation, escalate the situation by contacting customer support using the mishandled baggage portal (https://haqiba.qatarairways.com.qa/Haqiba).

Please include any relevant paperwork, including the Property Irregularity Report (PIR), images of the damage, and invoices. State your case clearly and request a reconsideration of their judgement.

If the airline remains unresponsive or dismisses your claim without any cause, you should consider filing a complaint with Xolvie.

For international flights, the Montreal Convention holds airlines liable for baggage damage, with compensation limits of up to €1,920. Ensure that you are informed of your rights under this treaty.

Remember, you're not alone in your experiences. Explore Xolvie to read about the challenges others have faced and share your story.