Qatar Airways refused to replace my bag despite providing written proof, how can I escalate this issue?

On February 26, 2025, I flew with Qatar Airways from Malaysia to Ankara. When I picked up my luggage at the Ankara airport, I saw that one of the wheels was completely broken. I immediately reported it to the appropriate staff at the airport. They filed a damage report and told me someone from the a...

On February 26, 2025, I flew with Qatar Airways from Malaysia to Ankara. When I picked up my suitcase at the Ankara airport, I noticed that one of the wheels was broken. I immediately reported the issue to the appropriate airport staff. They filled out a damage report and told me that someone from t...

On January 19, I flew with Qatar Airways from Istanbul Airport to Bangkok Suvarnabhumi on flights QR246 and QR836. Upon arriving in Bangkok, I discovered that one of the wheels on my suitcase was broken. I immediately reported the damage to Qatar Airways staff at the airport, and they filed a damage...

On November 17, 2024, my luggage was damaged during my Qatar Airways flight from Doha to Ankara. I reported the issue to Havaş, where a damage report was filed and forwarded to Qatar Airways. Shortly afterward, the airline requested my bank details via email to process compensation. Despite providi...

Two years ago, my luggage was damaged while flying with Qatar Airways, and I was promised $45 in compensation. However, they have repeatedly blamed "bank errors" for not processing the payment. I’ve contacted my bank, and they confirmed that there are no issues on their end. Despite numerous attempt...

We flew with Qatar Airways from Bali Denpasar Airport to Istanbul Sabiha Gökçen Airport, and when we received our luggage, we noticed tears on our luggage protector. I sent emails to address this issue, but received no response. It seems impossible to reach anyone for communication, and the company ...

In April, I decided to fly with Qatar Airways from Istanbul to China. The adventure began with a thrilling six-hour delay at the layover point. My suitcase's handle was broken when I arrived in China, and I didn't realize it until later. I contacted the airline's customer service department and even...

I took flight ESB 3136251 from Sidney to Ankara on April 26, 2023, with Qatar Airways. When I got to Ankara Esenboğa Airport on April 27, 2023, I saw that my luggage had been damaged while it was being loaded. I told the airport staff about the problem and filled out a report. The airline told me th...

On June 8, 2023, I had a flight from Dar es Salaam to Doha, followed by a connecting flight from Doha to Istanbul with Qatar Airways. Upon arrival in Istanbul, I discovered that the wheel of my luggage was broken. When I tried to file a damage report, Qatar Airways claimed that a broken wheel doesn'...