Unexpected PUBG Mobile Expenses on Vodafone Bill
My world fell apart today when I received a shocking bill notification. I've been a Vodafone customer for quite some time. I received a message this morning informing me of a bill for 1,546 TL ($180). To my surprise, the charges were related to PUBG Mobile, a game I'd never played, and were brought against me without any prior approval, consent, or information. They apparently made consecutive deductions for PUBG Mobile on August 13th, a game I've never played. Ironically, I was visiting my grandmother in a remote village without internet access on that very day. Even sending a text message necessitated the discovery of a signal spot. Calling Vodafone's customer service yielded contradictory information, with the company initially blaming Google Play and later revealing the involvement of Payguru, a purchase company. The frustration grows as I am forced to pay 1,230 TL ($143) for a game I never played. I'm a single father who is struggling to make ends meet. My appeals are ignored, and I am directed to file complaints elsewhere. My family's finances have been strained as a result of the situation, depriving us of basic necessities. This is an injustice that must be addressed, as many others may suffer the same fate as a result of these false charges.
