airBaltic Blocked Online Check-In and Charged Me €30 at the Airport

I would like to express my dissatisfaction with airBaltic's online check-in process and the additional fees I was forced to pay as a result.

Before my flight, I attempted to complete online check-in through airBaltic's website as instructed. Despite making several attempts, I was unable to check in successfully. The reasons presented by the system were unclear and did not reflect any genuine issue with my booking or travel documents. In other words, there was no reasonable or valid explanation preventing me from completing the process online.

As a result of the failed online check-in, I was forced to check in at the airport, where I was charged an additional €30 per passenger. This situation feels extremely unfair because the inability to check in online was not caused by any mistake on my part.

What makes the experience even more frustrating is that I did not purchase a low-cost or heavily discounted ticket. I paid a substantial amount for my flight and reasonably expected basic services such as check-in to function properly. Instead, I was placed in a position where I had no choice but to pay an extra fee simply because the airline's online system would not allow me to complete the required process.

Based on my experience, it appears that passengers are being directed toward paid airport check-in services after encountering problems with the online system. Whether intentional or not, this creates the impression that the online check-in process is not functioning properly while passengers are left to absorb the additional costs.

I respectfully request that airBaltic investigate the failure of its online check-in system, review the airport check-in charges applied in cases where online check-in could not be completed, and refund the fee that I was required to pay.

I also request that airBaltic improve the reliability and transparency of its online check-in platform so that future passengers are not placed in the same situation and forced to pay additional fees because of technical or system-related issues beyond their control.

I expect a clear explanation regarding why online check-in was not possible in my case and a fair resolution of the additional charges that resulted from this failure.