I purchased a Protherm boiler brand new two years ago and paid extra for an extended warranty. Unfortunately, it has been problematic from the start, requiring frequent service calls. I never know if I’ll be able to use hot water in the morning or if the radiators will work during cold winter days, as the boiler unpredictably stops working. Given these ongoing issues, I am requesting that Protherm stand behind its product and provide a replacement. The current situation is unacceptable, and I expect Protherm to take responsibility for resolving these persistent issues by ensuring a dependable solution.
We purchased a Protherm boiler, and it was installed and activated by the service team. However, the boiler only runs for about two hours before it stops completely. Each time we call the service team back, they get it running temporarily, but it shuts down again as soon as they leave. To make matte...
I bought a Viessmann boiler two years ago, and after only two winters of use, it’s already broken and no longer heating the radiators. The warranty expired in May 2024, just five months ago, and now the product is unusable. I’m incredibly disappointed that a new boiler from a reputable brand would ...
I called for service on my Protherm boiler, which is still under warranty, but the experience has been frustrating. I requested the visit after 4 PM, yet the technician arrived at 3 PM, saying, “We’re heading out of the area, so if you’re home, we’ll come now.” When I contacted customer support, the...
Our Protherm brand combi boiler has been giving us trouble with hot water for the past year. It's been a living hell, and we're almost ready to snap. The personnel dispatched to fix the problem keep shifting the blame between themselves, leaving us feeling helpless and frustrated. We've already spen...
Purchasing a Viessmann boiler has been a regretful experience. Despite being a brand-new device, it has displayed a different error every day since we bought it just a week ago. When I contacted customer service, they told me a technician would come within three business days. Meanwhile, it’s freezi...
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