My Protherm Puma Condens 18/24 boiler, which was installed only a few months ago, unfortunately, experienced a breakdown and is now showing the F32 error code. The service team arrived and informed me about the need for a part replacement. However, I have been waiting for that part since December 27. Whenever I reach out to the service, they inform me that the desired part is currently unavailable at the factory. Upon calling again, they mention that an order has been placed, but unfortunately, it is not in stock and may take up to a month to arrive. When reaching out to customer service, it seems that the issue is often just passed back to the service team. During this winter season, we find ourselves in a situation where we are left without access to hot water or heating. It's frustrating that we're facing such a difficult situation and there seems to be no one available to listen to our concerns.
I bought a DemirDöküm Protherm combi boiler about a month ago. After a mere two weeks, the dreaded F89 heat pump error reared its ugly head. We've been patiently awaiting a part replacement for approximately two weeks now. According to them, the part is currently unavailable and they cannot provide ...
We purchased a Protherm boiler, and it was installed and activated by the service team. However, the boiler only runs for about two hours before it stops completely. Each time we call the service team back, they get it running temporarily, but it shuts down again as soon as they leave. To make matte...
Since we moved to our new home, we've been experiencing problems with our Protherm combi boiler on a regular basis. The service team has made several visits in an effort to resolve the issue with pressure setting fluctuations, but their solutions have only been temporary. During my most recent visit...
Around two months ago, our Buderus boiler malfunctioned. When the authorized service technician came, they informed us that the main heat exchanger was broken and would be replaced once the part arrived. However, despite numerous follow-ups, we are still being told that the part has not arrived. The...
The boiler I bought only 3 months ago malfunctioned. I called the service, they came the next day and looked at it. They said that the hose inside the boiler was defective. The fact that the 3-month-old hose was punctured in such a short time is already meaningful. They said they would order and ins...
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