I bought a DemirDöküm Protherm combi boiler about a month ago. After a mere two weeks, the dreaded F89 heat pump error reared its ugly head. We've been patiently awaiting a part replacement for approximately two weeks now. According to them, the part is currently unavailable and they cannot provide a specific timeframe for when it will arrive. My elderly father, who lives alone, has been without heating for a duration of two weeks. We kindly request a product replacement. It seems unlikely that the part will arrive... Dear brand officials, we kindly request your attention to our urgent matter. We are in need of a prompt solution. Otherwise, I'm contemplating pursuing legal recourse.
My Protherm Puma Condens 18/24 boiler, which was installed only a few months ago, unfortunately, experienced a breakdown and is now showing the F32 error code. The service team arrived and informed me about the need for a part replacement. However, I have been waiting for that part since December 27...
Our Protherm brand combi boiler has been giving us trouble with hot water for the past year. It's been a living hell, and we're almost ready to snap. The personnel dispatched to fix the problem keep shifting the blame between themselves, leaving us feeling helpless and frustrated. We've already spen...
When the heat pump in our Daikin boiler failed, we contacted their service department and were told that the expansion tank needed to be replaced. We expressed our concerns about the cold weather, as well as the presence of sick elderly family members and young children, and asked that the service t...
On March 15, 2024, we bought a combi boiler from Vaillant Konacık Bodrum for my 80-year-old mother's house, and it still doesn't work. When the boiler was unpacked, there were scratches on the Vaillant logo, giving the impression that the product was second-hand. When we reported this to the service...
Since we moved to our new home, we've been experiencing problems with our Protherm combi boiler on a regular basis. The service team has made several visits in an effort to resolve the issue with pressure setting fluctuations, but their solutions have only been temporary. During my most recent visit...
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