Pronet Non-Compliance, Service Failure, And Billing Games
Pronet Security Services offered me two months of free use of products not included in the package when I signed up for a security package. Even though we explicitly stated that we did not want these extras during installation, they were installed and were not removed after two months. To make matters worse, my bill tripled, and they even raised the prices. I requested that these extras be removed and that my bill be corrected. Instead, they sent me another inflated bill after a month. They continued to bill me even when they couldn't reach me in order to resolve this issue. To cut a long story short, I haven't paid my bills in eight months because they have refused to repair them. They disconnected my service for three months despite the fact that I was not receiving any service, but they continued to bill me. They handed over my case to O*** Law Firm yesterday. An O*** o** representative insulted and threatened me, threatening legal action if I didn't pay by 09/07/2023 at 12:00. They canceled my contract at their discretion. On top of that, they provided a broken doorbell and required me to repair the automatic door lock myself. I'm without service, facing threats, and they're stealing money from people through legal means. Aside from that, I'll file complaints with CIMER and the law firm.
Progress
We were taken to enforcement for the service we couldn't receive from Pronet, and additionally, they are issuing an invoice of 58,000 TL for devices that wouldn't even be worth 1,000 TL, which they didn't bother to uninstall and take back. The company is so cunning that they send the documents at the end of the payment day to impose enforcement or interest. This is a company that, when selling products, does everything to be charming, but as soon as things go bad, they immediately go the enforcement and court route through lawyers. I want the invoice for the equipment attached to be canceled and the devices to be uninstalled as soon as possible.
Lastly, forcing people either to pay or to have no room to maneuver by playing time games is very unethical.
Dear Sir/Madam, It has been observed that all the details of your contract were confirmed with you by the call center on 01.12.2022. Since you approved the contract terms during your conversation, the installation was completed on 02.12.2022. Additional and price information was written on your installation form and it was approved by your signature. In the explanation section of your contract, it is stated that the increase will be made by half of the average annual CPI (Consumer Price Index) (Annual CPI + Annual PPI) / 2 announced by TÜİK in line with the commitment determined by the mutual agreement of the parties. If the rate for the relevant month has not yet been announced by TÜİK in the month the increase is to be applied, the rates announced in the previous month will be taken as a basis. The periodic inflation increase specified in your payment plan and also mentioned in the contract explanation has been made according to the rates announced by TÜİK. You can check the rates via TÜİK at any time. According to the campaign conditions you have approved, unfortunately, if you wish to terminate before the end date, the applied campaign discount amounts will be charged to you. Your system is currently inactive, and since the service fees could not be collected from 02 February 2023 to 10 August 2023, your file has been referred to a lawyer. You have been informed about the process. For all your applications, our Pronet Alarm Monitoring Center is at your service 24/7. Thank you for your understanding. Pronet Security Services Inc.
Dear Pronet, Of course, my signature will be on the approval form. We told your technical team from the beginning not to install the equipment, but after installing it, of course, they will take a signature and leave. Are you experiencing a mental breakdown? You are reflecting the devices you installed before the increase in Tefe TÜFE rates, which we specifically did not want, onto the invoice. You are invoicing an amount of 2279₺ instead of the 950₺ that should be on the invoice, and you are invoicing consecutively without correcting it. Even though I said I would not pay until this is corrected, you are invoicing and then referring the matter to a lawyer. Then you hide behind the commitment saying there is a signature! Is it not enough that you then say we cannot benefit from the campaign because we broke the commitment? If I break it, there is a penalty; if you break it, there is still a penalty for me, is that so? Have you made it your business to take money from your customers through legal means? You are more dangerous than thieves who rob offices, so who will protect us from you? I will work for the rest of my life to ensure that anyone associated with Pronet leaves and does not choose you. From the attached image, does the 950₺ that should be invoiced become 2279₺ according to Tefe TÜFE, dear official?
