I've been a Pronet customer since 2017. This year, on 13.08.2023, I informed a customer representative that due to financial reasons, I wouldn't continue the service. My renewal date was 18.08.2023. Starting from 13.08, I've been contacted by at least 10 representatives, persistently trying to convince me otherwise. Despite my repeated communication that I wasn't interested in negotiating or seeking a better price, they continued to pressure me. Eventually, a representative named Miss Büşra even went so far as to threaten my wife. These conversations were recorded, and another woman from Pronet management reached out to apologize multiple times. They eventually sent me a contract cancellation form, which I promptly signed and returned. However, Pronet still deducted 578 TL from my bank account. To this day, I haven't received a refund. I've learned that it's crucial to protect oneself from PRONET. They seem determined to acquire your money by any means, and standing up for your rights against them is a formidable challenge. Their claim of being 'family' seems to mean nothing more than 'you're our source of income.
I was tricked into signing a contract on September 29, 2022, that contained many unfulfilled promises. Pronet Alarm enticed me with promises of free services, but when I looked into it, I found that every part of the alarm system cost money. Even worse, I was threatened with a hefty 5,500 TL cancell...
Pronet has been a big disappointment. They made all sorts of promises and used every tactic to get us to sign the contract. But once it was signed, it became nearly impossible to reach anyone to address our concerns. We were told it was a 1-year contract, but after signing, we discovered it was actu...
On April 10, 2023, I had a security system installed in my home and office by Pronet Security Systems. However, in July, I faced a situation of bankruptcy and had to vacate both my home and shop. Consequently, I informed Pronet that I couldn't make the payments. The amount due in July was set at 262...
I received alarm system and 2-camera system support from Pronet in February. In addition, they connected me to Pronet Plus for a free trial for 1 month, even though I did not want it. The sales representative said I would follow up and cancel it after 1 month and did not cancel it. They billed me ex...
Comments