On February 15, 2023, I returned my Xiaomi Poco x3 Pro to Genpa Kadıköy/Hasanpaşa service. When I asked for a replacement phone, I was told it was out of stock and that no replacement phone would be provided. It's not my problem whether or not they have a phone in stock; I believe they should, and today is the 22nd day with no response. I've been requesting a phone replacement for days and have received no response; I haven't had a phone for 27 days today. Despite my desire to speed up the process, one step has yet to be completed. I'm hoping to hear back from Xiaomi and Genpa on this as soon as possible. I want a new phone and the cost of the repair reimbursed.
I own a black Xiaomi Poco X3 Pro 128GB. I've been using it for two months and have encountered a number of problems. The NFC sensor did not operate from the start. The earpiece sensor failed after 15-20 days, followed by the microphone. The phone frequently freezes on the home screen and resets afte...
On August 8, 2023, I contacted Xiaomi because the battery in my phone had swollen. They assured me the warranty covered the swelling and gave me Genpa's Bursa address and a return number. On August 10, 2023, I sent the phone for free. At 14:32 on August 11, 2023, I received a message confirming the ...
On April 25, 2023, I bought the Xiaomi Mi Band 7 from the Adana Optimum Teknosa store, but it was broken. As a customer who has used the Mi Band 6, 5, and 4, I could tell right away that none of the features worked right. On May 5, 2023, 15 days after I bought it, I took it back to the store to get ...
On January 20, 2025, I purchased an S23 Pro Max model phone from the Vega Eskişehir Reeder store. I experienced an issue where I could not hear the other party during calls. Since my device was still under warranty, I visited the store on August 6, 2025. I was informed that the same model was not av...
Our Xiaomi Vacuum Mop 2 Pro has been experiencing serious navigation issues, and despite multiple service attempts, the problem remains unresolved. At this point, it seems like our next step will be taking legal action against Xiaomi. We first sent the device to Genpa İzmir Çankaya service center o...
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