I purchased a 100 TL Google Play balance from Turkcell Pasaj, but the code doesn’t work. When I try to redeem it on my Google Play account, it keeps showing the message "We need more information." Despite sending the invoice, text messages, and all required details via email, the issue remains unresolved.
It’s been months, and I’m still waiting for a solution. This delay and lack of support are unacceptable. I paid for a service and expect it to work without this level of hassle. Turkcell needs to either provide a new working code or refund my money immediately. I’m extremely disappointed with the lack of progress on this issue.
I bought a ₺250 Google Play code, but when I tried to redeem it, I got a message saying, "We need more information," and was told to send an email to Google. I've already sent the email and am eagerly awaiting a response. I kindly request for this matter to be resolved promptly.
On my Redmi Note 11S device, when I tried to use the ₺100 gift code I purchased through Google Play, I encountered an error saying “We need more information, please fill out the form.” This was the first time I tried to use the code, and I experienced no internet or device issues. I bought the code ...
On April 5, 2025, I purchased a Google Play gift code worth ₺300 from a BİM store. The code was sent to me via text message. However, when I tried to redeem it on Google Play several times, I kept receiving the following error message: “We need more information before you can use your gift card.”...
I made a purchase via mobile payment on Playstore.com using Türk Telekom, but the transaction is stuck. Türk Telekom and Payguru support both confirm that the payment was successfully processed, yet Playstore.com claims that no payment was received. So where did my money go? I have tried reaching o...
On February 28, I purchased two Razer codes worth 500₺ each from Playstore.com. While one of the codes was successfully delivered, the other one never...
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