Customer Support Unreachable After Playstore Account Security Breach

Today, between 6:30 PM and 7:00 PM, an unauthorized individual logged into my Playstore.com account without my knowledge or consent. I do not know how my account was accessed; while I am required to complete SMS two-factor verification to log in, this unauthorized user somehow bypassed it, and I was completely unaware of the breach until I received an e-archive invoice.

Through my compromised account, four Razer Gold digital codes (three valued at 1,500 TRY each and one at 1,000 TRY) were purchased using a credit card that does not belong to me. These transactions are listed as "Completed" in my Playstore.com account, and I assume the digital codes have already been redeemed. Although the credit card used was not mine and no funds were taken from me directly, these fraudulent transactions were carried out entirely without my permission using my profile.

My Playstore.com account is registered under the email address k***********@gmail.com. Despite calling customer service, I was unable to reach a representative and received no support. Due to this breach, I request an urgent investigation to protect my account and prevent financial harm to the affected cardholder. I demand that Playstore identify the IP address, device details, and exact timestamps of this unauthorized login, investigate the party responsible, and secure my account.

I possess screenshots containing transaction details and information related to the unauthorized login, which I can provide to the relevant departments upon request. I ask that my account be fully secured—temporarily locked if necessary—that password and security protocols be reviewed, and that I receive a formal written explanation regarding this unauthorized access.