Unexpected Pinterest Payment Charged to My Akbank Card

An unauthorized $11 deduction was made from my Akbank salary debit card for my Türk Telekom mobile phone bill for the month of June. I never gave my permission or approval for this payment, and I did not receive any notification, confirmation message, or authorization request before the transaction was processed. I only became aware of the deduction after reviewing my transaction receipt and bank statement.

I tried contacting both Akbank and Türk Telekom customer service to find out why this payment was taken and to request a refund, but I was unable to reach anyone who could resolve the issue. My phone number 05435332599 is associated with this unauthorized transaction, and I expect a clear explanation of why the payment was processed without my consent. I also request that the $11 deducted from my salary card be refunded in full.

I ask both Akbank and Türk Telekom to investigate this matter as soon as possible, resolve the financial loss I have experienced, and implement the necessary safeguards to ensure that unauthorized deductions like this do not happen again in the future.