Pierre Cardin Online Bought Shoes Came Defective, Company Ignoring My Requests

On 24.05.2024, I bought black men's shoes, size 42, with order number P26133948516674 through the Pierre Cardin application. When the product I purchased arrived, there was a scratch on the front right side. There was no deformation on the shoe box. For this reason, thinking that there would be no crushing during shipping, I thought that the shoes would be fixed after wearing them and I gave them to the person I bought them as a gift from. After wearing it a few times, the dent in the shoe continued to grow and its appearance deteriorated. When I realized this, I sent the shoes back with a return code and requested an exchange. The company saw it as a user error and did not accept the change. (I also bought the same shoes in brown) Although almost all of the products I use in my life are Pierre Cardin, although I have bought them from the internet and in stores, I have never exchanged or returned any of my products, and I could not find it appropriate for Pierre Cardin and Aydinli ready-made clothing company to do such a transaction. I could never approve of sending faulty and damaged products. Now I will write down the order and invoice information of some of the products I bought from the internet store, stores in shopping malls or other stores selling Pierre Cardin. Some products I bought through the Pierre Cardin application P26279528326168 P26133948516674 P26084183117137 P25873787013259 P25423856012384 P23854378318354 P21962357711501 P21875524914453 Some of the products I have recently purchased through the application. I cannot write down the receipts of the products I bought from Kokoeli 41 Avm Pierre Cardin Store and Boyner Store, Kocaeli Outlet Center Pierre Cardin Store and Kocaeli Özdilek Avm, but of course, when the company examines them, they will see my purchases. What I will say is that although I have made so many purchases, this is the first time that the faulty product was sent back as a user error, even though I wanted a replacement rather than a refund. The company we thought was corporate was not corporate. I will take these into consideration when shopping from now on. I think everyone should take this into consideration.