On March 12, 2024, I purchased a pair of Lacoste brand shoes (order number: 2550509375689286.005) from sanalcadir.com, a subsidiary of Eren Perakende in Turkey. Approximately one year later, when I first began using the shoes, I noticed that the right shoe was significantly narrower and uncomfortable compared to the left shoe. As someone who has consistently used size 42 Lacoste shoes for many years, I consider this a clear manufacturing defect. Consequently, I experienced discomfort and pain in my right foot throughout the entire day. When I reported this issue to the company, they requested that I send the product for inspection. I returned the shoes along with a detailed complaint note. However, on April 10, 2025, I received a response referencing inspection number OCC239035, stating that the deformation was due to improper use and care, implying no manufacturing defect. This seemed to be a generic, copy-paste response. I find no correlation between the stated issue and the provided explanation. I have serious doubts about whether the inspection was genuinely thorough and accurate. I strongly reject this attempt to evade responsibility and blame the consumer for an obvious production error. Due to this clear manufacturing fault, I demand an immediate return of the shoes and a full refund. I expect this issue to be resolved promptly.
On November 2, 2023, I purchased a pair of Lacoste L-SPIN Deluxe black shoes. However, the inner linings of both the right and left shoes have torn and become deformed. Despite the shoes having a 2-year warranty, they were sent for inspection twice, and both times the issue was blamed on "user error...
On March 24, 2025, I purchased a pair of Nike Air Max SC sneakers. Since receiving them, I’ve worn the shoes intermittently, but from day one, I’ve experienced a sharp, localized pain on the outer side of my right foot every time I put them on. The pain is so intense that it becomes difficult to sta...
I purchased a pair of shoes from the Lacoste Armada store on February 1, 2023. The right shoe caused injury due to a piece inside, and I reported it to the store. I could wear the shoes only three times. I first reported the issue on 08/09/2023, seven months after the purchase date, but it was rejec...
I purchased Lacoste slippers from the SuperStep store in Adana. On vacation, I wore the slippers for four days. When I got home, they sat in the shoe rack for about two weeks. The slippers did not fit in either width or length when I took them out for a day. Size 42 slippers have officially become s...
I purchased a pair of Lacoste shoes, trusting the quality and reputation of your brand. However, from the very first day of use, I noticed deformation in the inner part of the shoe. Moreover, in the last 2–3 months, the front leather has started to peel off significantly. I would like to emphasize t...
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