Philips Refused to Cancel My Order and Delayed My Refund
On January 21, 2026, I placed order number 44116789141 through the Philips Turkey online store for the 3000 Series Hair Styler, model BHA301/00. About five minutes after placing the order, I wanted to cancel it, but I found that there was no option on the website to cancel an order. I then tried multiple times to contact Philips Turkey via phone, email, and WhatsApp, but I was unable to complete any transaction through any channel due to claims of being outside business hours. When I finally reached someone, I was told that there is no direct cancellation option and that I would need to refuse delivery and return the product at the door. I find this approach extremely unreasonable and burdensome for consumers. I refused delivery and returned the product at the door without ever accepting it, and now 10 days have passed since the return process began. When I called again today, I was repeatedly redirected to different phone numbers and told things like “press this,” “call that,” or “this department handles it,” being sent back and forth with no resolution. One of the people I reached even told me to call again during Monday business hours. I am expected to call during their working hours, yet I am also someone who works during those same hours, which makes resolving this issue even more difficult. As a result of all this, the $84 I paid has still not been refunded, and I am considering filing a payment dispute. It is extremely disappointing that a global brand like Philips would make its customer struggle this much over such an amount and act in a way that feels like a deliberate attempt to wear customers down. Even though I returned the product at the door without ever accepting delivery, this situation remains unresolved. With practices like this, you only lose customers. I demand that my payment be refunded to me immediately.
