On 25.08.2025, I purchased a Philips Brr454/00 Facial Epilation Device through Hepsiburada with order number TR12025000003935, but it did not work properly on the first use. At first, it removed a little, but during the second attempt, it did not perform any trimming at all. I wanted to return the product, but both Hepsiburada and Philips customer service rejected my return request. I then delivered the product to the Philips Authorized Service in Ankara, Volkan Elektronik. The service team claimed that the blades were broken and not covered under warranty, stating only the body and motor were included, and demanded a ₺400 fee without performing any repair under warranty. I paid the fee, and they told me the product would be repaired. I still have the payment receipt. The fact that the product malfunctioned on its very first use and that I was denied both a return and warranty support caused me serious inconvenience. I request that the blades also be considered under warranty and that my grievance be resolved.
We bought the Philips BRE245/05 branded epilation device as a Mother's Day gift from the MediaMarkt store. While trying to see if it works, we realized that when the shaving head is attached, the second speed level button does not work and pushes the head outwards. There is also too much space betwe...
While returning from Europe, I bought two Philips OneBlade Pro shavers. When I got home and tried to use them, one of them didn’t work at all, and the other broke down after 1-2 months. Since Philips products come with an international warranty, I went to an authorized Philips service center. I show...
The Philips Lumea BRI 9500 epilator I purchased from Teknosa was sold to me as defective due to a manufacturing issue. When I selected my skin type and pressed the "OK" button, I noticed that the device did not fire and the orange light kept blinking. I then delivered the product to the Philips tech...
On November 14, 2022, I purchased a Philips HR2546/00 Daily Collection ProMix Hand Blender through the Morhipo website. I have been using the product for the last month. The product suddenly broke down during use. I took the product to the authorized service in Tekirdağ Çorlu. After 3 days, the serv...
I purchased a Philips hx 685t electric toothbrush with serial number 200709-1c from an online website on December 9, 2020, for 1050 TL (which was equivalent to approximately 140 dollars at that time). However, within the last 6 months, its performance has significantly deteriorated, and I'm no longe...
Comments