I got this Philips XC8049/01 Vertical Cordless Vacuum Cleaner, but turns out it had a major issue - the exact same one I faced. So, when I opened the box, saw that the push latch on the long metal tube that connects to the machine was busted. They totally sent a messed up product. Called, Vatan Bilgisayar right away, telling them I wanna return the machine, surprisingly, they told me they wouldn't take the return but would set up a service instead. basically, they said that Philips told them not to take returns and just do repairs. It felt like we were just passing the buck back and forth. they were like, "If you had just opened the box in front of the delivery person and told us about the broken part, we might have given you a full refund." But, like, since I got the delivery, they're saying the refund might not go my way, I felt stuck in the middle waiting for the Consumer Arbitration Board to make a decision for a painfully long three months.
I purchased a Philips 7000 Series upright vacuum cleaner from Vatan Bilgisayar, and after a short period of use the motor protection cover started to melt. Due to this melting, the device takes in air from that area and the vacuum cleaner no longer provides proper suction. I took the product to Vata...
Hello, I bought a rechargeable Philips 8000 series vacuum, but the latch that holds the extension tube in place broke after just one month. It was weak and badly made. I called the service to see if it was covered under warranty, but they told me it wasn't. Then they asked for a huge 750 TL for a sm...
I had previously purchased a Philips coffee machine from Vatan Bilgisayar, but I had to return it to them for warranty repairs due to a defect. They delivered the machine to an authorized service center. Without listening to or understanding my request for replacement rather than repair, the lady at...
I bought a Philips Homerun 3000 series XU3110/02 robot vacuum with a waste station from A**** E*** Outlet Center in İzmir, with a two-year warranty. However, when I returned from a vacation, I realized that the vacuum was not emptying the trash at the station as it should. After contacting the servi...
I had a bad experience with the Philips and I want to share it so others don't go through the same thing. I bought a Philips vacuum cleaner from the Carrefour SA Media Markt branch in Nilufer, Bursa in June 2022. I did a lot of research and had high hopes for it. Yesterday, the vacuum started smelli...
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