Philips cordless vacuum that I purchased on March 19th stopped charging and displayed an error message. I took it to the service center at Forum Media Market in Izmir Bornova, where they sent it to the repair center for 21 days. When it was returned to me on April 15th, the charging adapter was missing, causing me to be unable to use the vacuum for almost a month. Despite my attempts to resolve the issue with both Philips and Media Market, no solution has been provided. If the issue cannot be resolved, I will take legal action through consumer rights organizations. I recently spoke with Philips customer service, who claimed that the charging adapter had not arrived, while Media Market claims that they checked the product and found no issues. It's unacceptable for such a well-known brand to provide such poor service, and I will continue to spread the word.
I had a bad experience with the Philips and I want to share it so others don't go through the same thing. I bought a Philips vacuum cleaner from the Carrefour SA Media Markt branch in Nilufer, Bursa in June 2022. I did a lot of research and had high hopes for it. Yesterday, the vacuum started smelli...
I bought a Philips Homerun 3000 series XU3110/02 robot vacuum with a waste station from A**** E*** Outlet Center in İzmir, with a two-year warranty. However, when I returned from a vacation, I realized that the vacuum was not emptying the trash at the station as it should. After contacting the servi...
On 06/04/2023, I purchased a Philips SpeedPro cordless upright vacuum from 'Tema Marketler Zinciri', but the rotating mechanism inside the bottom head has broken twice despite me paying for repairs each time. The service center claims that dust, hair, and similar debris accumulate around the mechani...
The Philips Lumea BRI 9500 epilator I purchased from Teknosa was sold to me as defective due to a manufacturing issue. When I selected my skin type and pressed the "OK" button, I noticed that the device did not fire and the orange light kept blinking. I then delivered the product to the Philips tech...
I bought a Philips XC8057-01 cordless vacuum from Ankara Ankamall on February 11, 2024. During my initial use, there was an issue with water leaking into the motor compartment when using the wet suction function. As a result, the floors ended up being excessively wet when using the mop feature. Afte...
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