Philips Xc8057/01 Rechargeable Upright Vacuum Cleaner Lacks Water Absorption

February 21, 2024 11:59 PM229

I purchased the Philips 8057/01 model cordless vacuum cleaner from Aydoğanlar store, the Philips dealer in Ankamall Shopping Mall because they claimed it had a water absorption feature. However, when I tested it with the mop attachment at home, I noticed water entering the motor compartment. When I contacted Aydoğanlar the next day, they insisted that such a situation was impossible and directed me to the Philips authorized service center, Ünal Elektronik, in Yenimahalle. After the technical inspection, Ünal Elektronik confirmed that the vacuum did not have a water absorption feature. Despite this, Aydoğanlar continued to claim otherwise. Subsequently, I took the vacuum to Öztürk Elektrik, the Philips authorized service center in Keçiören, where they also confirmed the absence of the claimed feature. Aydoğanlar still refused to accept the return, insisting that the vacuum had a water absorption feature. However, both Philips authorized service centers confirmed otherwise. I demand a refund or a Philips XW9383-01 model vacuum cleaner with the claimed water absorption feature free of charge, as per Consumer Protection Law No. 6502. I have all the necessary documents and service reports. I request the required actions to be taken and communicated to me. I hope that the globally recognized Philips brand stands behind its product.

February 28, 2024 1:53 PM (6 days after complaint)

Dear Mr./Ms. G., Thank you for your comment on the Şikayetvar.com website. The product with model number XC8057/01 performs vacuuming and mopping in one go but does not have a water suction feature. There is no trial period for this product. Therefore, we kindly ask you to contact the seller for any return or exchange processes. Sincerely, Philips Home Appliances Consumer Advisory Center

Comments

Similar Complaints

1

Philips XC8057-01 Wet Mop Feature Not Working

February 14, 2024 11:31 AM99

I bought a Philips XC8057-01 cordless vacuum from Ankara Ankamall on February 11, 2024. During my initial use, there was...

Philips XC8057-01 Wet Mop Feature Not Working

Philips Cordless Vacuum Stopped Charging All Of A Sudden

April 27, 2023 9:01 PM52

Philips cordless vacuum that I purchased on March 19th stopped charging and displayed an error message. I took it to the...

1

Philips Homerun 3000 (XU3110/02) Robot Vacuum Return Complaint

May 8, 2024 2:11 PM96

I bought a Philips Homerun 3000 series XU3110/02 robot vacuum with a waste station from A**** E*** Outlet Center in İzmi...

Philips Homerun 3000 (XU3110/02) Robot Vacuum Return Complaint
Philips Homerun 3000 (XU3110/02) Robot Vacuum Return Complaint
Philips Homerun 3000 (XU3110/02) Robot Vacuum Return Complaint
Philips Homerun 3000 (XU3110/02) Robot Vacuum Return Complaint
+4