Philips Azur DST 7061/30 Steam Iron Failure

My frustrating experience with the Trendyol-purchased Philips Azur DST 7061/30 Steam Iron left me perplexed. When I opened the box, the iron simply did not work. How could a brand-new, Philips-branded item not work? Is there any kind of quality control in place? The sense of disappointment was palpable. I wasted no time in delivering the product to Philips' authorized service center in Bahçelievler, Arsel Elektronik. Now the question is, when will I get a resolution? As a customer, I expect prompt action to correct this situation. It's disheartening that a brand like Philips could have overlooked such an obvious flaw. My request is simple: address my situation as soon as possible and provide a solution. As a customer, my faith in the brand's quality assurance is at stake.