On June 15, 2023, I paid 12,900.00 TL to Teknosa for the Philips PerfectCare PSG9050/20 steam iron. From the first use, it was clear that the product did not live up to its advertised features. It not only failed to perform its functions, but it also damaged the items I attempted to iron. My conversations with authorized service and Teknosa yielded assurances that the product would improve with additional usage. When I took it to the authorized service center, they told me that the product couldn't be replaced and that the problem had been resolved. This is despite the iron's failure to recognize fabric types, as promised. During my online research on the product and the Philips brand, I came across numerous complaints on sikayetvar.com, many of which mirrored my own experience. The same model appeared to cause problems repeatedly and was sent in for service every 2-3 months. As a result, I believe I received a defective product directly from the manufacturer, causing both financial and emotional distress. Given the iron's problems from the first use, the suspicion of tampering with a new product, and my substantial payment based on trust in the Philips brand, I am now requesting a replacement. Otherwise, I will be forced to file a complaint with the Buca District Consumer Arbitration Board.
I bought a "Philips GC9330/20 Perfect Care Aqua Pro Steam Generator Iron" from Teknosa on July 7, 2022. Cracks appeared overtime on the upper part of the iron's handle, right where my thumb rests. There are cracks on the right side of the handle as well. This appears to be a recurring problem, possi...
I purchased the Philips Azur8050/20 iron with high hopes, but my experience quickly turned into a frustrating ordeal. After only two uses, the iron failed to heat up and started leaking water during the third attempt. I bought it from Teknosa, but their response was worse than all, they refused to a...
The Philips Lumea BRI 9500 epilator I purchased from Teknosa was sold to me as defective due to a manufacturing issue. When I selected my skin type and pressed the "OK" button, I noticed that the device did not fire and the orange light kept blinking. I then delivered the product to the Philips tech...
The Philips tea maker I bought at the Yalova Ozdilek Mall Teknosa store on 10/08/2023 broke down as soon as we got home and put the lid on. The next day, we went to Teknosa, explained the situation, and requested a refund or exchange, and they said they would send it for service. After 15 days, the ...
I purchased a Philips 55oled806/12 TV from the Teknosa store on February 8, 2022, and it stopped working properly within the first year. The service company called me and said they didn't have the parts they needed. They offered to give me a discount on a better model instead. Why do I have to pay f...
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