I own a Philips AquaTrio 9000 Series vacuum cleaner, and a few days ago, while vacuuming my home under completely normal conditions, I suddenly heard a cracking sound and realized that the dust container had broken. There was no impact, dropping, or external damage—the product broke during regular use.
On another occasion, while using the same device, I noticed an unusual change in how it was moving and realized that one of the wheels had come off during use. This also happened without any impact or improper handling, again during ordinary household cleaning.
After these incidents, I contacted both the authorized service center and Philips Türkiye via Instagram. I explained that the dust container broke and the wheel detached during normal use, but I was told that these issues are not covered by the warranty. I strongly believe that parts breaking and a wheel coming off during standard household use indicate a durability and manufacturing issue, and I do not find it fair or acceptable for these problems to be excluded from warranty coverage.
I request that both the dust container and the wheel of my Philips AquaTrio 9000 Series vacuum cleaner be repaired or replaced free of charge under warranty.
About a month ago, when I picked up my Philips Aqua Trio New 9000 Series upright vacuum to use, I noticed that the head had suddenly detached. For the head to come off in this way, it would normally require a strong impact or unusual interference, but no such incident occurred. This was the first ti...
We purchased the Philips Aqua Trio 9000 Series Cordless Wet and Dry Vacuum Cleaner XW9383/01 model 7 months ago. Despite using it regularly and performing the necessary maintenance, we noticed that the brush in the head was no longer spinning. A plastic part of the internal mechanism had broken. Whe...
I bought a Philips Aqua Trio 9000 vacuum cleaner 10 months ago. Recently, the brush on the head has been falling off. When I contacted customer service, they informed me that the head needed to be replaced, but it was out of warranty. I discovered that only the motor of the vacuum cleaner is covered...
Hello, I've had the Philips XC8049 vertical vacuum cleaner for 8 months and have had a common problem with the plastic on the top of the pipe breaking. When I contacted Philips for help, I received no response. They referred me to their service department, which informed me that the product was no l...
On 06/04/2023, I purchased a Philips SpeedPro cordless upright vacuum from 'Tema Marketler Zinciri', but the rotating mechanism inside the bottom head has broken twice despite me paying for repairs each time. The service center claims that dust, hair, and similar debris accumulate around the mechani...
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