Hello, I've had the Philips XC8049 vertical vacuum cleaner for 8 months and have had a common problem with the plastic on the top of the pipe breaking. When I contacted Philips for help, I received no response. They referred me to their service department, which informed me that the product was no longer under warranty and demanded a 700 TL repair fee for the plastic part alone. This issue is clearly the result of a manufacturing flaw with the product, but it is not covered under warranty as part of their goodwill policy. This has left me disappointed with the Philips vacuum cleaner's durability as well as their customer service, as I expected better support for a product that clearly has a manufacturing flaw.
Hello, I bought a rechargeable Philips 8000 series vacuum, but the latch that holds the extension tube in place broke after just one month. It was weak and badly made. I called the service to see if it was covered under warranty, but they told me it wasn't. Then they asked for a huge 750 TL for a sm...
I purchased a Philips SpeedPro Max XC8000 Series vacuum cleaner and have had numerous problems with it. The first issue was the button on the AL part falling off while I was pushing it. The pipe also cracked easily and was not replaced by Philips, despite being under warranty. The main head became j...
I'm very disappointed with my purchase of the Philips SpeedProMax XC7043/01 vacuum cleaner on March 23, 2022. Shortly after purchase, the power button and vacuum brush broke. When I contacted Philips customer service, they informed me that the problem was not covered by the warranty and would have t...
Even though I extended the warranty on my Philips vacuum cleaner to 5 years, the dealer I went to charged me to fix the main end wheels for the first time because there was only one wheel and not two. They said that the repair would be paid for if there were two wheels. This isn't right. I couldn't ...
I got this Philips XC8049/01 Vertical Cordless Vacuum Cleaner, but turns out it had a major issue - the exact same one I faced. So, when I opened the box, saw that the push latch on the long metal tube that connects to the machine was busted. They totally sent a messed up product. Called, Vatan Bilg...
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