Customer service for Philips home appliances is a nightmare. It's a dreadful system. I will never buy or recommend Philips products again. I only bought a 5400 series fully automatic coffee machine two weeks ago, and it's already leaking. I need to report this problem, but there is no central support location. I've tried calling customer service, but no one picks up. There is a WhatsApp complaint line, and I messaged them at 11 a.m., but I haven't received a response as of 5:20 p.m. This system is extremely frustrating. I had high expectations from Philips, especially given the price I paid for their product. It's disappointing that they don't seem to care about the problems of their customers. This experience has left a bitter taste in my mouth that I will never forget.
I had previously purchased a Philips coffee machine from Vatan Bilgisayar, but I had to return it to them for warranty repairs due to a defect. They delivered the machine to an authorized service center. Without listening to or understanding my request for replacement rather than repair, the lady at...
We purchased a Philips iron towards the end of last year, but within just 2 weeks, it started leaking water. The same issue occurred three times, prompting us to request a replacement with a new iron. It took approximately 3 weeks for our request to be approved. However, even after 1.5 months, we st...
On October 1, 2020, I bought a Philips EP2231/40 fully automatic coffee machine for 2980 TL to use at home. We drink coffee an average of 8-10 times a day. From time to time, the product also went to the service due to malfunction. The warranty expired and I took it to the service center because it ...
I had always thought of Philips as a reliable company, which is why I bought a robot vacuum from them. My experience, however, has been far from satisfactory. The vacuum broke down after only two months of use. I took it to their service center, only to have it returned saying it was fine, with no a...
I noticed that the Philips EP 2200/40 brand coffee machine I bought 3 years ago was leaking water, I saw that the plastic ring called oring, which is about 4cm wide, on the brewing unit was worn out, first I called Philips customer service, they suggested a web page, there was no product there, I ca...
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