I purchased a Philips 58PUS8507 58" 4K Ultra HD Android Smart LED TV from A101 Online Store with Order Number 1298799523371325, and it turned out to be a decision I regret for a lifetime. Currently on the verge of a nervous breakdown, the television malfunctioned just 1-2 months later, leading to a replacement decision by the technical service. However, A101 processed a refund against my will, claiming the product was not in stock.
Despite numerous correspondences and calls, and multiple appeals to the Arbitration Committee, the TV I purchased for ₺17,399 is now priced at ₺45,000 at Teknosa. A101 had refunded me ₺17,399. The Arbitration Committee decided to deliver the same product to me at the initial ₺17,399 price. This raises the question of why such treatment is inflicted on a customer. Did I make a mistake trusting a global brand like Philips through A101? Words won't suffice to express my frustration. I leave all those responsible in the hands of a higher power. Philips failed to uphold their product through their own service, leaving me profoundly disappointed.
I purchased a Philips 55oled806/12 TV from the Teknosa store on February 8, 2022, and it stopped working properly within the first year. The service company called me and said they didn't have the parts they needed. They offered to give me a discount on a better model instead. Why do I have to pay f...
I bought a new Philips OLED TV that turned out to be broken, and I've been waiting a really long time for a response. We purchased the Philips 55OLED708 TV model on October 8, 2023, at the Ankamall Teknosa store. Right after the setup on October 10th, we let "Ozturk Elektronik Ankara Regional Author...
On November 17, 2022, in Antalya, Kepez district, within Özdilek Shopping Mall, I purchased a Philips 58PUS8507 television for 15,500 TL with a 15-month credit plan from the Teknosa store. Initially, the TV worked beautifully, but after about 3 to 4 months, horizontal and vertical lines appeared on ...
On February 23, 2021, I bought a Philips 58PUS8505 58-inch 147-screen 4K UHD smart LED TV. The TV's panel broke on July 19, 2022, so it was sent to an approved repair center. Instead of replacing the TV, it was fixed, but the same problem came back on 04/04/2023. The repair shop said that the TV can...
On June 22, 2023, I purchased a Philips television and kept it in its box for six months. When I eventually chose to use it, I realized that the screen frame had disconnected from the case. I immediately contacted Philips authorized service, asking for a replacement rather than a repair. Philips app...
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