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My Philips 58PUS8507 58" 4K Ultra HD TV Gave Out After Just Two Months

My Philips 58PUS8507 58" 4K Ultra HD TV Gave Out After Just Two Months
My Philips 58PUS8507 58" 4K Ultra HD TV Gave Out After Just Two Months
Ziya
February 2, 2024 1:10 PM122

I purchased a Philips 58PUS8507 58" 4K Ultra HD Android Smart LED TV from A101 Online Store with Order Number 1298799523371325, and it turned out to be a decision I regret for a lifetime. Currently on the verge of a nervous breakdown, the television malfunctioned just 1-2 months later, leading to a replacement decision by the technical service. However, A101 processed a refund against my will, claiming the product was not in stock.

Despite numerous correspondences and calls, and multiple appeals to the Arbitration Committee, the TV I purchased for ₺17,399 is now priced at ₺45,000 at Teknosa. A101 had refunded me ₺17,399. The Arbitration Committee decided to deliver the same product to me at the initial ₺17,399 price. This raises the question of why such treatment is inflicted on a customer. Did I make a mistake trusting a global brand like Philips through A101? Words won't suffice to express my frustration. I leave all those responsible in the hands of a higher power. Philips failed to uphold their product through their own service, leaving me profoundly disappointed.

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