58-inch Philips 58PUS8505 TV with Panel Defects

Mustafa
Mustafa
PHILIPS
April 18, 2023 2:03 PM235

On February 23, 2021, I bought a Philips 58PUS8505 58-inch 147-screen 4K UHD smart LED TV. The TV's panel broke on July 19, 2022, so it was sent to an approved repair center. Instead of replacing the TV, it was fixed, but the same problem came back on 04/04/2023. The repair shop said that the TV can't be fixed, and the cost of a new one is 7500 TL + VAT, which I have to pay since the insurance ended two months ago. I found out that a lot of people have complained about the problems with the panels in this line of TVs. I think that either the whole series is broken or my TV was broken from the beginning and they fixed it instead of replacing it. Also, the customer service staff's answer was not helpful and made me feel like I should have gotten a new one instead of fixing it. I'm upset about what happened, and I'll try everything I can think of to fix the problem.

Comments

Fabio
Fabio
September 21, 2023 6:45 PM

The same problem! Same TV panel broken 2 months after the end of warranty... Only 2 years.

Similar Complaints

Audio Malfunction Of Philips 55OLED708 Ambilight

Metin
Metin
PHILIPS
October 27, 2023 4:50 PM52

I bought a new Philips OLED TV that turned out to be broken, and I've been waiting a really long time for a response. We...

My Philips TV Damaged in Turkey Earthquake, No Warranty Coverage

Mehmet
Mehmet
PHILIPS
March 11, 2023 2:26 PM35

On 15 July 2022, I purchased a Philips television that was subsequently damaged by an earthquake. The customer service r...