Philips TV Exchange Delay

On June 22, 2023, I purchased a Philips television and kept it in its box for six months. When I eventually chose to use it, I realized that the screen frame had disconnected from the case. I immediately contacted Philips authorized service, asking for a replacement rather than a repair. Philips approved the replacement and directed me to the Elazığ Elysium AVM Teknosa store with an exchange document. During my visit on January 14, they informed me that the television would be picked up within 1-3 business days; nevertheless, it has been a while, and there is no trace of the collected television or any communication.

When I contacted Teknosa customer support to check about the availability of this model, they informed me that it had been discontinued and recommended an upgrade at an additional expense. I indicated my preference for the same model owing to cost constraints, but I received no response. When given the option of receiving a refund or adopting the pricier model, I insisted on repairing my television. Despite my request, both Philips and Teknosa notified me that the replacement had been approved, the matter had been closed, and no other adjustments could be made.

Despite noting that I can no longer buy a comparable TV after six months and stating that I prefer either the same model or a repair, both Teknosa and Philips have left me stuck with a faulty TV for about a month. My sole request is for a free replacement with an identical product or a repair. The ambiguity and extended ordeal have left me drained and victimized.