My Philips 49PUS6412/12 TV's Screen Is Cracked

105

When I saw that the screen on my Philips 49PUS6412/12 TV was broken, I was very upset. It was a surprise and frustrating problem that a lot of people with Philips TVs seem to be having. As a loyal customer, I thought the brand would do better, but this has made me doubt its products. I went online to look for a solution and found that many other people with Philips TVs have had the same problem. It's disappointing that this is a common issue, but Philips hasn't done anything to fix it. I don't want to pay more to fix a problem that shouldn't have happened in the first place. I've asked Philips for help, and I'm hoping they'll take responsibility for this problem and give me a solution I'm happy with. I want to keep using Philips products, but this has made me less likely to trust the brand.

Comments

Similar Complaints

Philips 58pus7304 TV LED Burnout

92

Dear Customer Service Team at Philips, I hope you are doing well as you read this. I'm writing to say that I'm not happy...

Philips 58pus7304 TV LED Burnout

Philips 50PUS7303/12 TV Screen Distortion

178

Our Philips 50PUS7303/12 TV, which we've had for three years, developed a black screen issue in its third year and start...

Philips 50PUS7303/12 TV Screen Distortion
Philips 50PUS7303/12 TV Screen Distortion
Philips 50PUS7303/12 TV Screen Distortion

Philips TV screen problems and poor customer service

35

The screen on my Philips television has given me trouble on more than one occasion. A low-quality screen that mimicked t...

Philips TV screen problems and poor customer service

Screen Mirroring on Philips 50PUS8506 TV Fails

59

I bought a Philips 50PUS8506 TV and have been having problems with screen mirroring from my phone and tablet. When I try...