Our Philips 50PUS7303/12 TV, which we've had for three years, developed a black screen issue in its third year and started showing colored lines on the screen in its fourth year. Out of nowhere, these colored lines appeared, despite us taking meticulous care of the TV, even though it was wall-mounted and hadn't been moved. Upon researching, we discovered that numerous Philips TV users have faced similar screen problems, indicating a chronic issue with the device. When we contacted the service, they claimed the panel was burnt and demanded a staggering fee of 10 thousand TL for repairs. It's absurd that we're being charged for a problem that occurred without any misuse on our part. I'm requesting that Philips repair the TV free of charge. If my request isn't addressed, I'll take this matter to various media outlets and consider legal action. It's disheartening to see a renowned brand like Philips not standing behind its products. I hope Philips rectifies this situation and demonstrates a commitment to its customers. It's truly disappointing that a TV can't last more than four years.
Dear Customer Service Team at Philips, I hope you are doing well as you read this. I'm writing to say that I'm not happy with my Philips 58pus7304 model TV. After only 3 years of use, some of the LED lights in the TV went out, making the picture dark. Since the warranty had already ended, I was told...
My Philips 55 OLED 804/12 TV got messed up when I was moving. There's a green line going up and down on the screen and it won't turn on. The Philips Authorized Service checked it out and suggested a solution: replacing the panel for a price of 48,500 TL. Why is the cost of repairing this so high whe...
The Philips 65oled807 TV that I purchased cost me 50,000 TL, however there is a noticeable yellowing on the left side of the screen. I don't know what it is, but it looks like a burn or a bruise! Since the day I bought it, I've given them multiple calls, but the brand continues to say that it's perf...
When I saw that the screen on my Philips 49PUS6412/12 TV was broken, I was very upset. It was a surprise and frustrating problem that a lot of people with Philips TVs seem to be having. As a loyal customer, I thought the brand would do better, but this has made me doubt its products. I went online t...
When an earthquake cracked the front panel of my Philips TV, I was not pleased with the service I received. I called your service and was told the cost to replace the panel would be close to the price of a new television set (around 12,000 TL). The panel was estimated to cost 12,000 TL by your servi...
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