Philips Air Purifier Sold Without User Manual or Warranty Document
On December 4, 2025, I purchased a Philips AC2939/10 air purifier from the seller Kolaysepet through the Pazarama platform. When I opened the box, I found that neither a warranty certificate nor a user manual was included with the product.
Because of this, I contacted Philips customer service via WhatsApp, and I was informed that a Turkish-language user manual for this product is not available. However, under current regulations, I am aware that a Turkish user manual is required to be provided with the product, and I do not find this omission acceptable.
For the product associated with order number 917901933, I request that the Turkish user manual and the warranty certificate be provided to me as soon as possible. I also request a clear and written explanation as to why these documents were not included with the product at the time of delivery.
Dear Ms./Mr. Hürol, Thank you very much for sharing your experience with us. We would like to inform you that we have addressed the issue you mentioned in detail. We will call you as soon as possible to provide the necessary information. Thank you for your interest and understanding. Sincerely, Philips Home Appliances
Hello Mr. Hürol, Following the detailed investigations we conducted regarding the issue you shared with us, we are pleased to inform you that the problem has been resolved. If you need assistance on any other matter, please do not hesitate to contact us. Thank you for your feedback and patience, and we wish you a good day. Sincerely, Philips Home Appliances
