Peugeot 2008 Breakdown at Low Mileage Raises Quality Concerns

I took delivery of my Peugeot 2008 as a disability vehicle on March 4, 2024. On March 25, 2026, when the vehicle had 48,523 km, it overheated, leaked water into the system, and displayed a steering malfunction warning. Following this, I took my vehicle to Peugeot Arkas İzmir service, explained the issue in detail, and left the car there for inspection. My request for a replacement vehicle was denied. Due to service workload, I was told that a diagnosis could only be made after one week and that I would be contacted afterward.

On April 3, 2026, I was contacted by the service department and informed that the issue was caused by the radiator, that the part would be replaced under warranty, and that the radiator would be ordered from France. I was told that my vehicle would remain in the service center for approximately 45 days while waiting for the part. When I requested a replacement vehicle during this period, I was told that a request could only be initiated after 10 business days, that I would then be placed in a queue, and that there was no clear timeline for when a replacement vehicle would be provided.

As a person with a disability, I am completely dependent on my vehicle for commuting to and from work. Being without a vehicle for such a long period—approximately 45 days—and facing uncertainty regarding a replacement vehicle creates serious hardship for me. Considering that the issue is covered under warranty, the vehicle has relatively low mileage, and I have concerns about experiencing similar problems again, as well as potential loss of value due to part replacement, I request that my vehicle be taken back and replaced with a new one.

Otherwise, I will exercise my legal rights. In the meantime, to prevent further hardship, I request that a replacement vehicle be provided promptly with a clear and definite timeline.