Peugeot Denies Warranty Coverage for Known AdBlue Issue

I purchased a brand-new 2023 Peugeot 2008 1.5 diesel from the Turkuaz Peugeot dealership in Denizli. I had the first maintenance service completed at an authorized service center, but due to unavoidable circumstances, I had the second maintenance performed at a different local service center in my district.

When the vehicle reached only 40,000 km, it developed an AdBlue system malfunction. At the Denizli Turkuaz Peugeot service center, I was informed that both the AdBlue tank and injector needed to be replaced, and that the total cost would be approximately $2,581.

We explained to the service department that this malfunction was unrelated to routine maintenance. Additionally, the vehicle is registered under my father’s name as a disability vehicle, making it difficult to bring it into the city for every service appointment. Despite this, the warranty claim was denied solely because the second maintenance was not performed at an authorized service center, and the entire cost was charged to us.

The vehicle is currently at the service center, and repairs are proceeding as a paid, out-of-warranty service. When we later contacted Peugeot customer service, we received the same warranty denial, again citing the fact that one maintenance service had been performed outside the authorized network.

However, we have since learned that 2022–2024 Peugeot 2008 models are reportedly known to have a chronic issue with the AdBlue system. Despite this widespread issue, our repair is not being covered under warranty.

I am requesting that this defect—reported to be a known issue in relatively new, low-mileage vehicles—be covered under warranty, that the approximately $2,581 charge be canceled, and that our customer grievance be properly addressed during this ongoing process.