I own a 2024 model Peugeot 3008. On May 12, 2025, I contacted the authorized service center due to a malfunction in the multimedia screen. I was initially told the issue would be resolved through a software update, but this did not fix the problem. On May 13, 2025, I was informed by the service center that the issue was hardware-related and a replacement part needed to be ordered from abroad. The estimated delivery time for the part is approximately 45 days. During this period, I am expected to continue using the vehicle with the malfunctioning screen until the part arrives and the repair is completed. Despite Peugeot Türkiye clearly stating on both its official website and on a notice displayed in the service center that replacement vehicles will be provided free of charge for repairs under warranty lasting more than 2 hours, I have not been given a replacement car. The justification given was that the vehicle is still “drivable,” which is a subjective and inadequate reason. The replacement vehicle service is a clearly advertised after-sales commitment to consumers. Failing to fulfill this promise damages brand trust and creates a serious consumer grievance. I hereby request that Peugeot Türkiye fulfills its obligation by providing me with a replacement vehicle and takes the necessary steps to resolve the inconvenience I have experienced during this process.
My 2024 Peugeot 3008 GT 1.2 Hybrid 136 e-DSC6, which has only 11,000 km on it, experienced an engine failure on 18.10.2024 while driving on a straight road. The vehicle was towed to Turkey's Kayseri İnciroğlu authorized service center. Throughout the process, I had to actively chase updates about my...
My 2015 model Peugeot 308 has experienced an AdBlue tank failure for the second time, despite being serviced by A**** I***** for 9 years. Here's a summary of the process: I took the vehicle to A**** I***** on June 28, 2024, due to various fault warnings and for annual maintenance after Peugeot's off...
In February 2025, I brought my vehicle to Öztek Peugeot Dealer in Kartal, Istanbul, Turkey, due to a malfunction in the radio and local navigation system. Upon inspection, it was determined that the BSRF unit of the vehicle was not accepting the software update and needed to be replaced under warran...
Hello, my vehicle, a Peugeot 3008 that entered traffic in November 2021, has had all its maintenance done at the authorized service until now. On 26.11.2024, while stopped at a red light, the car failed to accelerate when the light turned green. I immediately contacted the authorized service, and th...
I bought a 2022 Peugeot 3008 second-hand in 2024, and while it was still under warranty I took it to the authorised Peugeot service due to a noise coming from the engine. The car stayed for two days, some parts were changed, and I only paid for antifreeze. A few days later, the same issue returned. ...
Comments