Pep Is Keeping My Personal Information on a Dormant Account

I have a Pep account that I opened in the past, but I can no longer access my login details, and it is still showing as active on the e-Government portal. I remember opening an account with Pep back in 2022 to send money overseas, but I never used it afterward, and I currently can't log in.

When I checked the e-Government system, I saw an active account registered under my name with Paladyum Elektronik Para ve Ödeme Hizmetleri A.Ş. Since I can't access the account, I have no way of checking if there is a balance, an active card, or any other product linked to it. The fact that my personal data is still being held in their system makes me very uncomfortable.

I am requesting that the Pep account registered in my name be completely closed, my personal data be securely deleted in accordance with privacy regulations, and written confirmation of the closure be sent to me via email or SMS. I want to emphasize that I haven't used this account in a long time, and I clearly state that I will not accept any past, present, or future debts, fees, or charges associated with it. I ask that you investigate this matter, immediately close my account, ensure no fees are charged to me, and keep me informed of the resolution.