On February 20, 2024, I flew from Düsseldorf to Sabiha Gökçen Airport. My PNR number was PZ1HV5, for the 07:25 flight. I want to report that I was verbally abused by Pegasus staff at Düsseldorf Airport. Additionally, there were no restrictions on cabin baggage for the ticket I purchased before February 14. Despite explaining this, the staff did not listen and informed me that I could not board the plane, calling the German police. After inspecting my cabin bag himself, he wanted to weigh it again before boarding and threatened to throw my suitcase away. He refused to let us remove items from the bag and threatened us with options like paying a fine or not being allowed to board the plane. Moreover, he took 100 euros without providing a receipt. I believe this person should not be employed because they are uncommunicative and may have psychological issues. I request a refund of the money I paid. There was no weight limit specified on my ticket. I kindly request your response.
I purchased a ticket from Pegasus Airlines for the Sabiha Gökçen to Skopje flight on 24/07/2024 at 19:25. The ticket I bought did not include cabin or checked baggage, only a small under-seat bag allowance of up to 3 kg. Before leaving home, I weighed my bag to confirm it was approximately 3 kg. Ho...
On September 11, 2025, I traveled on a connecting route from Ankara to Istanbul with a* and then from Istanbul Sabiha Gökçen to Düsseldorf on Pegasus flight PC1005. I purchased my ticket through a travel agency. While my first flight included a hand luggage allowance, my Pegasus flight apparently di...
On October 5, 2025, during my Pegasus Airlines flight from Dalaman to Sabiha Gökçen, I was charged an unfair additional fee for my cabin-size suitcase. Just one day earlier, on October 4, I had flown the same route in reverse (Sabiha Gökçen to Dalaman) with the exact same suitcase and had no issues ...
Dear Sir/Madam, On December 10, 2024, I traveled with Pegasus Airlines on flight PC 986 from Berlin Brandenburg Airport to Istanbul Sabiha Gökçen Airport. Unfortunately, I experienced significant issues with my baggage during this journey, and I have yet to receive a resolution. The Issues I Experie...
I'm writing to complain about issues I experienced with my Pegasus Airlines flight from Istanbul Sabiha Gokcen Airport to Cologne on June 29. I checked in two pieces of luggage - one blue and one black - both within the weight limit. Upon landing in Cologne, my black suitcase was missing. I immediat...
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