On August 14, 2024, I purchased a Sabiha Gökçen-Vienna ticket (PNR: PVF8GU) through a Pegasus campaign for travel on February 1, 2025. I requested a refund on the same day, but the ₺2965 refund has yet to be processed.
When I contacted Pegasus, they claimed the refund had been issued. However, after filing a dispute with Ziraat Bank, they canceled a different ticket instead and forced me to repurchase the same ticket at a higher price. As a university student, I had planned this trip with friends during the campaign, but this situation has completely ruined our excitement.
I demand an immediate resolution and a full refund of my money. Pegasus must honor its commitments and address this issue promptly.
On August 22, 2024, I purchased a flight ticket from Pegasus Airlines but had to cancel it on August 23, 2024. During the cancellation process, it was stated that the refund would be credited to my account within 3-5 business days. However, even after 10 days, the refund had not appeared in my accou...
On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About 15 minutes after purchasing the ticket, I canceled it. However, even after two months (today is 31.08.2025), the amount of ₺6010 has not been refunded to my bank card. My PNR code...
On October 9, 2024, I purchased two separate tickets for the Helsinki-Istanbul route scheduled for March 25, 2025, via the Pegasus app—well, at least I thought I did. While the first ticket was successfully booked, I never received a PNR number for the second one, and it does not appear in the app e...
On June 6, I purchased a round-trip ticket from Sabiha Gökçen Istanbul to Budapest (PNR: FSTRXL). Due to visa issues, I had to cancel my ticket. I was supposed to receive a refund of ₺10,153.54, but only ₺3,574 has been refunded so far. My bank has stated that no additional amount has been processed...
On July 10, 2025, I purchased round-trip Pegasus Airlines flights through Booking.com.tr for the dates October 7, 2025 (Istanbul to Zurich) and October 13, 2025 (Zurich to Istanbul). The total amount charged to my credit card was $68.10 USD. Within an hour of booking, I contacted Pegasus Airlines c...
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