Pegasus Refund for Vienna Ticket Still Not Processed, Charged Higher Price Instead

Onur
Onur
Pegasus Airlines
November 6, 2024 5:05 PM40

On August 14, 2024, I purchased a Sabiha Gökçen-Vienna ticket (PNR: PVF8GU) through a Pegasus campaign for travel on February 1, 2025. I requested a refund on the same day, but the ₺2965 refund has yet to be processed.

When I contacted Pegasus, they claimed the refund had been issued. However, after filing a dispute with Ziraat Bank, they canceled a different ticket instead and forced me to repurchase the same ticket at a higher price. As a university student, I had planned this trip with friends during the campaign, but this situation has completely ruined our excitement.

I demand an immediate resolution and a full refund of my money. Pegasus must honor its commitments and address this issue promptly.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I want to cancel my flight booking with Pegasus Airlines, how can I get a refund?

210 Complaint

I’ve tried submitting a complaint through Pegasus Airlines' "Write to Us" section, but it just stalls with a "Simply dream of flying" message. What do I need to do to solve this problem?

128 Complaint

Similar Complaints

1

I Have Not Received My Refund From Pegasus

Aylin
Aylin
Pegasus Airlines
August 31, 2025 9:47 PM188

On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About...

Pegasus Airlines Partial Refund Issue: Missing €10,153.54 Refund

Altay
Altay
Pegasus Airlines
July 15, 2024 1:43 PM62

On June 6, I purchased a round-trip ticket from Sabiha Gökçen Istanbul to Budapest (PNR: FSTRXL). Due to visa issues, I ...